Player Protection

Responsible Gaming at ybaji

ybaji is committed to providing a safe, fair, and transparent betting environment for every player in Bangladesh. We believe that gambling should always be a form of entertainment — never a source of financial stress or personal harm. Our responsible gaming framework gives you the tools, information, and support to stay in control at all times.

21+ Age Requirement
24/7 Support Access
SSL Encrypted Platform
Fair Play Certified Games

Our Pledge

ybaji's Commitment to Safe Play

Six core pillars form the foundation of how ybaji approaches responsible gaming across its entire platform.

Age Verification
Every ybaji account requires a mandatory date-of-birth declaration at registration. Our KYC process verifies that all players are 21 years of age or older before any real-money activity is permitted. We take underage gambling extremely seriously and act immediately when an age-policy violation is detected.
Deposit Limits
ybaji allows you to set daily, weekly, or monthly deposit limits on your account. Once a limit is active, the platform will not accept deposits exceeding that threshold for the specified period. Limits can be lowered instantly but increases require a mandatory 48-hour cooling-off period to protect against impulsive decisions.
Session Time Limits
You can configure session time limits so that ybaji automatically logs you out after a set duration of play. Session reminders can be activated to notify you at regular intervals, helping you stay aware of how long you have been actively playing — a simple but powerful way to maintain healthy gaming habits.
Time-Out Feature
If you feel you need a short break from gambling, the ybaji time-out feature lets you suspend your account for a period of 1 day, 7 days, or 30 days. During a time-out, your account is fully suspended — no deposits, no bets, no bonus claims. The time-out cannot be reversed before it expires.
Self-Exclusion
For players who need a longer break, ybaji offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. A self-excluded account is immediately locked — no logins, no deposits, no marketing communications. To reactivate after a self-exclusion period, a formal review process with our responsible gaming team is required.
Loss Limits
In addition to deposit limits, ybaji allows you to set maximum loss thresholds on a daily, weekly, or monthly basis. Once your net losses reach the configured limit, betting access is suspended for the remainder of that period. This tool is especially useful for players who want to manage their total exposure without stopping play entirely.

Step by Step

How to Activate Your Protection Tools

Setting up responsible gaming tools on your ybaji account takes less than two minutes. Follow these steps to put the right limits in place before you start playing.

01
Log In to Your Account
Access your ybaji account using your registered mobile number and password. Navigate to your account profile icon at the top of the screen.
02
Open Account Settings
From your profile, select "Account Settings" then navigate to the "Responsible Gaming" tab within the settings menu.
03
Choose Your Tool
Select from deposit limits, loss limits, session time limits, time-out, or self-exclusion. Each tool has clear configuration options with plain-English explanations.
04
Confirm and Activate
Enter your desired limit or duration, confirm via SMS OTP, and the protection is activated immediately. You will receive a confirmation message on your registered mobile number.
Need help? If you have difficulty navigating the responsible gaming settings, contact our support team at [email protected]. Our team is available every day from 09:00 to 23:00 Bangladesh Standard Time (BST, UTC+6) and will walk you through the process without judgment.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Recognising the early warning signs in yourself — or in someone you care about — is the most important step toward getting help. ybaji encourages all players to review these indicators honestly and regularly.

Important: If you recognise three or more of these signs in your own behaviour, we strongly encourage you to use our self-exclusion tools or contact our responsible gaming team immediately. Early intervention makes a significant difference.
ybaji Cares About Your Wellbeing
1
Chasing Losses Continuing to gamble after a losing session with the intention of winning back what you have lost, often leading to larger and riskier bets than originally planned.
2
Gambling with Essential Funds Using money allocated for rent, food, utilities, or family responsibilities — such as education or healthcare — to fund gambling activity.
3
Inability to Stop or Take Breaks Finding it difficult or impossible to stop gambling during a session, or feeling strong compulsive urges to return to the platform shortly after stopping.
4
Hiding Gambling Activity Concealing the amount of time or money spent on gambling from family members, friends, or colleagues out of guilt or concern about their reaction.
5
Neglecting Daily Responsibilities Missing work, neglecting household duties, or withdrawing from social activities and relationships because of time or money spent on gambling.
6
Borrowing Money to Gamble Taking out personal loans, borrowing from friends or family, or using credit facilities specifically to fund gambling deposits — a strong indicator of financial dependency on gambling.

Protection Tools

Detailed Guide to ybaji's Responsible Gaming Tools

Every tool available on the ybaji platform is designed to give you meaningful control over your gaming activity. Learn exactly how each one works.

Deposit limits allow you to cap the total amount of money you can transfer into your ybaji account over a set time period. You can configure limits at three levels:

  • Daily limit: The maximum you can deposit in any single calendar day (Bangladesh Standard Time).
  • Weekly limit: The maximum cumulative deposit across a rolling 7-day window.
  • Monthly limit: The maximum cumulative deposit across a rolling 30-day window.

Once a limit is reached, ybaji will decline any further deposit attempts for that period. Reducing your limit takes effect immediately. Increasing your limit requires a mandatory 48-hour waiting period — this safeguard is built in to protect you from making impulsive changes during an active gambling session.

A loss limit places a ceiling on the total net losses your account can sustain in a defined period. Unlike a deposit limit, a loss limit tracks your actual gambling outcome — not just how much you transfer in. If your cumulative net losses for the period reach the threshold you have set, ybaji will suspend your betting access for the remainder of that period. This tool is particularly useful for players who reload their accounts frequently and want a hard stop tied to real financial outcomes rather than deposit behaviour alone.

You can set a maximum session length — for example, 30 minutes, 1 hour, or 2 hours — after which ybaji will automatically end your active session and log you out. Optionally, you can enable session reminder pop-ups that alert you at set intervals (e.g., every 30 minutes) so you remain conscious of how long you have been playing. Research consistently shows that session time awareness is one of the most effective interventions for preventing over-play, particularly for live casino and crash game formats where sessions can extend without clear end points.

The time-out feature gives you the ability to temporarily suspend your ybaji account for a fixed period without permanently closing it. Available time-out durations are:

  • 24 hours
  • 7 days
  • 30 days

During a time-out, you cannot log in, deposit, place bets, or receive promotional communications. Any pending withdrawals will continue to be processed normally. The time-out period cannot be shortened once activated — it must run its full course before access is restored. This feature is ideal if you feel you need a cooling-off period but do not wish to close your account permanently.

Self-exclusion is the most comprehensive protection tool ybaji offers. When you activate self-exclusion, your account is fully and immediately locked. Available durations include:

  • 6 months
  • 1 year
  • 3 years
  • Permanent (indefinite)

During self-exclusion, your account is inaccessible — no deposits, no bets, no logins, and no marketing messages. ybaji will make every reasonable effort to ensure you are not targeted by promotional campaigns. To reactivate your account after a timed self-exclusion period ends, you must contact our responsible gaming team directly and pass a formal review. Permanent self-exclusion can only be reversed after a minimum of 5 years and requires a face-to-face (or video) review. If you believe you have a serious gambling problem, we strongly encourage you to select permanent self-exclusion.

Reality checks are periodic on-screen notifications that interrupt your gaming session to display a summary of your current activity. The reality check panel shows you how long you have been playing in the current session, how much you have deposited during that session, your net win or loss position, and the time of day in Bangladesh Standard Time. You can configure reality checks to appear every 15, 30, or 60 minutes. Acknowledging a reality check is required before you can continue playing, ensuring you remain consciously engaged with your gaming decisions rather than slipping into a passive auto-play mindset.

Check Yourself

Quick Self-Assessment

The following questions are designed to help you reflect honestly on your gambling behaviour. There are no right or wrong answers — this tool is for your personal awareness only. ybaji does not store your responses.

If you answer "Sometimes", "Often", or "Always" to three or more of these questions, we encourage you to speak with a trusted person in your life or reach out to our responsible gaming support team. Gambling should always feel enjoyable — the moment it starts to feel like a necessity or a source of distress, it is time to act.

Remember: Seeking help is a sign of strength, not weakness. ybaji's responsible gaming team is non-judgmental and fully confidential. All enquiries to [email protected] regarding gambling concerns are handled by a dedicated specialist team.
1 Do you spend more money on gambling than you originally planned?
Never Sometimes Often Always
2 Have you ever tried to cut back on gambling and found it difficult?
Never Sometimes Often Always
3 Do you gamble to escape problems, stress, or negative emotions?
Never Sometimes Often Always
4 Have you borrowed money or sold possessions in order to gamble?
Never Sometimes Often Always
5 Has gambling caused arguments or tension with family or friends?
Never Sometimes Often Always
6 Do you think about gambling when you are doing other activities?
Never Sometimes Often Always

Our Standards

How We Uphold Responsible Gaming

ybaji's responsible gaming programme is not a checkbox exercise — it is an ongoing operational commitment embedded into every layer of the platform, from account creation through to withdrawal processing.

Platform Integrity: ybaji uses SSL encryption across all transactions and account interactions. All game outcomes are governed by certified random number generators to ensure fairness. We do not manipulate odds or game mechanics to exploit vulnerable players.
21+ Players Only
Registration — Age and Identity Verification
Every new ybaji account undergoes identity verification as part of the KYC process. Players must confirm they are 21 years of age or older. Accounts that cannot be verified are suspended immediately pending document review.
First Deposit — Responsible Gaming Prompt
Before processing a first deposit, ybaji presents every new player with a responsible gaming information screen and prompts them to set a voluntary deposit limit. This is not mandatory but is strongly encouraged.
Active Play — Behavioural Monitoring
ybaji's platform monitors for behavioural patterns associated with problem gambling — such as rapid session escalation, sharp increases in average bet size, and frequent late-night sessions. Flagged accounts are reviewed by our responsible gaming team.
Support Interaction — Non-Judgmental Assistance
Any player who contacts ybaji support mentioning gambling-related distress is immediately escalated to a trained responsible gaming specialist. All such interactions are treated with strict confidentiality.
Exclusion — Immediate and Comprehensive
Self-exclusion and time-out requests are actioned within minutes of the request being submitted. Marketing communications are halted at the same time the account restriction is applied — not after a delay.
Reactivation — Structured Review Process
Players returning from a self-exclusion period are not automatically reactivated. A structured welfare review is conducted by our team to assess readiness before any reinstatement is approved.

Child Safety

Protecting Minors from Gambling

ybaji operates a strict 21+ policy. We take every reasonable measure to prevent underage individuals from accessing our platform.

Protecting minors is one of ybaji's most fundamental obligations. Our platform is designed exclusively for adults aged 21 and above. We enforce this through mandatory age declaration at registration, document-based KYC verification, and ongoing account monitoring. Any account suspected of being operated by or on behalf of a minor is suspended immediately pending investigation.

If you are a parent or guardian and you believe your child has accessed ybaji, please contact us immediately at [email protected] with the subject line "Underage Access Report". We will investigate and respond within 24 hours. Any confirmed underage account will be permanently closed and any deposits returned in full.

We also encourage parents and guardians to use internet filtering tools to restrict access to gambling websites on shared devices and family computers. Keeping gambling accounts private — with strong, unique passwords — is a simple but important step in preventing underage access.

Never Share Your Credentials
Keep your ybaji username and password private. Do not save login details on shared family devices or browsers accessible to minors.
Use Device Parental Controls
Enable parental controls and content filters on shared devices. Many internet service providers in Bangladesh offer household-level website filtering tools.
Report Underage Access

Suspect a Minor Has Accessed ybaji?

Contact our team immediately. We treat all underage access reports as urgent priority and respond within 24 hours.

Email
[email protected]
Subject line: "Underage Access Report"
Response time: within 24 hours

Get Help

Reach Our Responsible Gaming Team

You do not have to face gambling-related difficulties alone. ybaji's dedicated responsible gaming team is here to support you without judgment.

Email Support

For responsible gaming enquiries, self-exclusion requests, or general player welfare concerns, email our specialist team directly.

[email protected]

Subject: "Responsible Gaming Request"
Response within 24 hours

Support Hours

Our responsible gaming team is available seven days a week to assist players across Dhaka, Chittagong, Sylhet, Khulna, and all of Bangladesh.

09:00 – 23:00

Bangladesh Standard Time (BST, UTC+6)
Monday to Sunday, every day of the year

Confidential Support

All responsible gaming conversations with our team are strictly confidential. We never share your welfare enquiries with third parties or other departments without your explicit consent.

Your Privacy is Protected
A note to all ybaji players: Gambling is intended to be enjoyable. ybaji's platform offers cricket betting, live casino games, slots, and more — all designed as entertainment experiences. If at any point gambling stops feeling fun and starts feeling like something you cannot control, please use our tools or contact our team. We are on your side, and help is always available. Remember — 21+ only, and never gamble more than you can comfortably afford to lose.

Continue Exploring ybaji

Play Smart. Play Safe. Play with ybaji.

Now that you understand our responsible gaming commitment, explore our game lobby or review our other policies. ybaji is here to deliver a trusted, entertaining experience for players across Bangladesh.

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